Shipping Policy

At ZENKAI, we focus on reliable worldwide delivery to ensure your archive pieces arrive safely. Please review our logistics protocol below.

Order Processing

Once your order is confirmed, you'll receive your tracking number within 24 hours.

Your parcel is then made, checked, packed and handed over to the carrier. This takes 1 business days.

Business days are Monday to Friday — weekends and public holidays don't count.

Your tracking number is issued before the parcel physically enters the carrier network, so tracking usually

shows no movement for the first 1–2 business days. That's the processing window. Nothing is wrong, and

nothing is lost.

Shipping Cost

Flat rate: $7.99 worldwide.

Free shipping on all orders over $150.

Alaska, Hawaii, Puerto Rico, Guam and US military addresses (APO/FPO): $15 flat — free shipping does

not apply. APO/FPO addresses on the European continent are not serviced.

APO and FPO addresses in other regions are usually fine — enter yours at checkout, and if it goes through, we can ship to it. All customs duties and taxes are included in the price. There is nothing extra to pay on delivery.

Estimated Delivery Times 

The timeframes below are estimates in business days, counted from dispatch — that is, after the

processing window. Remote areas and customs inspections can extend these estimates. 

USA 5–9

United Kingdom 5–9

Canada 6–10

Europe 6–12

Middle East 5–9

Australia / New Zealand 7–12

Asia 5–10

Mexico 10–12

Order Tracking

Track your parcel any time at zenkaidropcom.track123.com using your tracking number or your order

number.

Ordered a few pieces? They may ship separately, on different tracking numbers, and arrive on different days.

Nothing is missing. 

Changes to Your Order 

Wrong address or wrong size? Email w@zenkaiclan.com straight away — we can still fix it while your order is processing. Once the parcel has been dispatched we can't modify any details.

Incorrect Addresses

ZENKAI is not responsible for non-delivery caused by an incorrect or incomplete address entered at checkout. Please double-check your address and phone number before you pay. 

Failed Delivery

If a delivery fails because no one is available to receive the parcel, re-delivery fees may apply according to your local courier's policy.If the second delivery attempt also fails, the parcel is returned to our international warehouse. ZENKAI is not responsible for the parcel during this return leg — if it is lost or damaged on the way back, we cannot issue a refund or a replacement.Once a returned parcel reaches our warehouse it is held for 7–12 days. Within that window you can arrange a reshipment at your own cost. After that the parcel is disposed of, and no refund or replacement can be issued.

Damaged or Missing ItemsIf 

If your parcel arrives damaged or something is missing, contact us within 7 days of delivery with your order number and clear photos. We'll get it sorted. 📩 w@zenkaiclan.com